Return & Exchange

Info Center Return & Exchange Policy

At Info Center Networks & Communications W.L.L., we value our customers and are committed to providing a seamless return and exchange experience. Please read this policy carefully before making a purchase.

By placing an order on our website, you agree to the terms outlined in this Return & Exchange Policy.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

• The item is returned within the specified return period.
• The product is unused, unopened, and in its original condition.
• The item is returned with all original packaging, accessories, manuals, warranty cards, and invoice.
• The product is free from damage, alterations, or tampering.

Non-returnable items include:

• Opened or used electronics
• Customized or special-order items
• Clearance or promotional products

2. Return Process

To initiate a return:

1. Contact Info Center customer support with your order details.
2. Provide the reason for return along with photos if the product is defective or damaged.
3. Wait for approval and return instructions from our team.
4. Ship or arrange pickup as instructed.

Unapproved returns may not be accepted. Shipping charges may apply unless the return is due to our error.

3. Exchange Policy

Exchanges are allowed for:

• Damaged or defective items
• Incorrect products delivered
• Size, model, or specification changes (subject to availability)

Exchanges are processed after inspection and approval. If the requested item is unavailable, customers may choose:

• Store credit
• Refund
• Alternative product of equal value

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product:

• Notify us within 24–48 hours of delivery
• Provide photos or videos clearly showing the issue
• Keep the original packaging intact

Late notifications may result in claim rejection.

5. Refund Policy

Once your return is approved:

• Refunds will be processed to the original payment method
• Processing typically takes 7–14 business days
• Shipping charges are non-refundable unless the return is due to our error

6. Non-Returnable Items

The following cannot be returned or exchanged:

• Used or opened products
• Damaged items due to misuse
• Items without original packaging or invoice
• Gift cards or vouchers
• Customized or special-order products

7. Warranty Claims

Products under manufacturer warranty must be serviced through authorized service centers unless otherwise stated. Warranty terms are subject to the respective brand’s policies.

8. Order Cancellation

Orders can be cancelled:

• Before shipment confirmation
• Only if the product has not been dispatched

Once shipped, cancellation is not possible and the order falls under the Return Policy.

9. Policy Updates

Info Center reserves the right to update this Return & Exchange Policy at any time. All updates will be posted on this page. Customers are encouraged to review this policy periodically.